Complaints Procedure
In the unlikely event that you are unhappy with our services, below we have outlined our company complaint procedure for you to follow.
Steps
Contact Us
If we have gotten something wrong, please reach out to us at modernstays@outlook.com with details of your complaint and we will get back to you within 48 hours. Please use subject header "Complaint" followed by your name
Escalation
If you are unhappy with the response we have provided, you may then escalate your complaint to a stage 2 and we will appoint a complaint handler to attempt to reach a satisfactory resolution. If raised, you will be contacted within 48 hours of receipt
PIMS
If you have followed the previous steps and are still unsatisfied with the outcome, you could then raise a complaint with The PIMS scheme for an impartial review of your complaint. See our PIMS registration details on our compliance page